This Nominated Discussion Article is based on the post "show-url-cloud-status-nothing-returned" by @WilliamD nd answered by himself after reaching out to TAC. Read on to see the discussion and solution!
I am trying to get a basic url filtering profile setup.
I have cloned the existing default listing
I have applied the clone to my outbound policy
Nothing is being blocked, I can get everywhere!
My troubleshooting has then led me to the 'show url-cloud status' CLI command but this returns nothing, it simply appears to timeout after 20-30 seconds with no output.
My guess is something has fallen over but not sure what my options are other than restarting the device. Anything I can do without losing connectivity?
This was resolved by TAC in the end.
Some information if anyone else comes by this way in the future.
TAC had me run:
> request content upgrade check
The output was showing the correct release date was installed.
It didn't however match the date when running 'show system info'
We then restarted the management-server but this didn't fix the issue
Final solution was restarting the device-server process:
> debug software restart process device-server
This restarts communication between data and management plane, some bits of note during this process the following will not work:
Config push to dataplane
URL filtering request response
Dataplane port status changes
Other misc. communication with dataplane
After the restart, url-filtering works again and 'show url-cloud status' is responding as it should.
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