Hi there, it's been a while, did you get this resolved? If so, what was your solution? If not, can you test your server profile by running the commands in the below resource (step 2)? https://docs.paloaltonetworks.com/pan-os/9-1/pan-os-cli-quick-start/use-the-cli/test-the-configuration/test-the-authentication-configuration.html You should get a successful authentication if the authentication and server profiles are working. Also, under device > user identification > user mapping, what do you see under the "status" column for "server monitoring"? It should show a green "Connected". Lastly, in your authentication profile, what do you see in the "Advanced" tab > Allow list?
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