Hello I open case today； ================= According to your captures, we can see below information while running the global counter. url_db_request -------------- Number os URL database request url_request_timeout -------------- The url category request is timeout url_request_pkt_drop -------------- The number of packets get dropped because of waiting for url category request As per the resolution in KB below, please adjust the value of timeout. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClyeCAC#:~:text=By%20default%2C%20the%20DP%20will,there%20is%20a%20DP%20miss. Moreover, as this PA-5250 appliance subscribes to the license of ‘PAN-DB URL Filtering’, the mechanism of Palo Alto Firewall for layer 7 traffic is always enable the URL filtering to inspect the packets, this is function as designed. Thanks and please feel free to contact us if you need assistance.
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