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VAsupport
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Member Since ‎02-15-2020 05:50 AM
Date Last Visited ‎07-01-2022 04:58 AM
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Recent Sophos update has broken HIP checks on Global Protect

by in GlobalProtect Discussions
‎04-21-2022 03:01 AM
‎04-21-2022 03:01 AM
We have an issue that we have logged a PA TAC case but wanted to stick out a forum post to see if others are having this issue.   It seems when the machine upgrades Sophos from 2.20.11 to 2.20.13, we get the following message:   "Your AntiVirus is not updated". HIP checks then fail. The only thing changed is the version of Sophos, but the HIP checks don't care about versions, or arent meant to care about versions.   This issue is happening on multiple portals deployed, all running different versions of PAN-OS. 9.0.3-h3, 9.1.7 and 10.1.3 ... View more

Re: Custom HIP Match for GP Version

by in GlobalProtect Discussions
‎04-21-2022 02:51 AM
1 Kudo
‎04-21-2022 02:51 AM
1 Kudo
I would use the ACC function on the Global Protect gateway to find this information. I think its one of the features added in the v9 train. Specifically we have the 'GlobalProtect Activity' tab in the ACC, which the bottom widget has a radio box for 'globalprotect app version' ... View more
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