About trivers01

@ttec_fw @SuryaR we have already updated the GP App with the new OPSWAT SDK and we're currently prepping it for release. Please contact either TAC or your Account Team on the definite release date, however, we're unable to provide one at this time.  ... View more

Hey @VAsupport ! We're currently working with both Sophos and OPSWAT's Engineering Teams to resolve this issue. If you're encountering the issue, please feel free to open a Support case for us to track alongside the others and we'll post any updates and/or resolution immediately once they become available!  ... View more

Hey @RyanBF,   As the Arch distro isn't listed in the compatible versions list, we can't confirm full functionality of the GlobalProtect App.   I've included a link below that lists all compatible versions for each specific App release:   https://docs.paloaltonetworks.com/compatibility-matrix/globalprotect/where-can-i-install-the-globalprotect-app#id7a3c3401-b233-43b0-8d78-dfceab88798f_idbcd7ccf7-eceb-462c-8678-1a5fa51cbc18     ... View more

Hey @Martin_Chung,   Prior to the new reporting feature for GlobalProtect introduced in 9.1, the only method of retrieving reports would be manually querying the data you want via the system logs and exporting them.   I've included a document below that may discuss this in more detail for you.   https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClplCAC ... View more

Hey @fatboy1607 ,   One of the biggest issues involving Pre-Logon tends to be related to the certificate deployment process.   We must ensure the client certificates being deployed are stored in the correct directories and signed by the same root CA which signed the server certificate(s) being used for the Portal and/or Gateway.   I've included a document below discussing this in more detail for you to review as well: https://knowledgebase.paloaltonetworks.com/kCSArticleDetail?id=kA10g000000PPfM   Also, if the configurations for the "pre-logon" and "any" users are the same, you won't need to specify a separate configuration for the pre-logon user as this will be matched by the "any" user!         ... View more