About LancePettay

I received the below response from support and they recommended I re-reach out to the Live community. ===Response== I synced with the team and this appears to be working as expected as the bulk close flow will post the closeNotes and closeReason to the values set during the incident closure. It performs a get args in the background and then once the script has completed, since the args are originally empty, once the incident is closed, it's wiped from context which is why it's not being populated. They have requested you open a feature request via  http://xsoar.ideas.aha.io / if you would like this flow altered. Some potential workarounds would be: 1. Set the close reason and notes before closing multiple incidents - manually or via playbook. 2. Add close reason and notes to your close layout and use a field change script on sentinelclosereason & sentinel_classification_comment to populate the close reason and notes on change. If you need assistance with these workarounds, I would suggest reaching out to the team via the live community as this then treads into implementation. ====== Option 2 doesn't make sense to me since I already have the field trigger script executing, though I don't have close reason and close notes on the form.  Not sure if anyone could expand on that -  Option 1:  How would I action the suggestion into a playbook. i think of a playbook as executing once the incident is created.   Can I call a button to execute a separate play book for closing? Thanks again ... View more

Thanks, I opened a support ticket as suggested. Though, I referenced the error, I really just want to better understand how max open files / file descriptors setting is inherited by xsoar containers.  More of an education question. ... View more

We didn't changed the NGINX configuration as we are able to access the server directly, the NGINX is the front for other users, I cannot confirm that changing the upload limit works, but that seems to be the cause. ... View more