About RahulVijaydev

Hi Himangi,   Are you able to use the command to create any tickets at all? I would suggest trying to create a test ticket with some basic parameters to validate the command. If nothing works, are you able to create a support case? ... View more

Hi Josep,   Just following up on the previous suggestion. The containers.high.water.mark configuration adds an upper limit to the number of containers per image that will remain active and containers.low.water.mark is the corresponding lower limit. This means that at any point, there will be a number of active containers that correspond to the low water mark, in order to avoid the overhead of cold starting the container. Depending on your use cases, the containers required to process them may also vary with respect to dependencies. So, a single image solution is not the most effective one.  As per the previous recommendation, I would start by hardening docker (https://docs-cortex.paloaltonetworks.com/r/Cortex-XSOAR/6.10/Cortex-XSOAR-Administrator-Guide/Docker-Hardening-Guide) to keep docker in check. ... View more

Hi Himangi,   Could you share some context on the error? Also, please share the command(with the arguments) that are being passed.   ... View more

Hi Enes,   Did the server config propagate to all tenants, or is it seen only on master?  ... View more

Here is the list of resources for learning about the marketplace: https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-6/cortex-xsoar-admin/marketplace Accessing the marketplace: https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-6/cortex-xsoar-admin/marketplace/access-the-marketplace Once you register, the content should be accessible to you from the XSOAR UI ... View more

Hello,   Are the tenants all deployed on the same host? How much disk space is allocated to the host? As per sizing requirements, for every new tenant added to a host, CPU and Memory specifications would have to be scaled up: https://docs.paloaltonetworks.com/cortex/cortex-xsoar/6-6/cortex-xsoar-multi-tenant-guide/plan-the-multi-tenant-deployment/multi-tenant-sizing-requirements#id80c6b3f5-bd54-441e-8dc6-34573c6f2f02 ... View more

Hello, Have you had a chance to look at our marketplace content and the relevant docs yet? We should have out-of-the-box integrations for this purpose.  ... View more

Can you show me how you're attempting to execute the command? InfoFile consists of all the rasterized entries. So you would run the command as follows:    !servicenow-upload-file file_id=${InfoFile.EntryID} ... View more

Hello,   Rasterized images are saved under the InfoFile context path. Did you try referencing the entryIDs under that path? ... View more

Perfect! Glad you got it resolved. ... View more

@michaelsysec242 Do you have access to the PaloAltoNetworks support portal? We will need to look at logs, and possibly get on a call to troubleshoot this further.  ... View more

Are you on a multi-tenant instance? I can see *acc* in the URL. If so, the URL should be of this format https://xxx/acc_name/incident/load/<incident_id> ... View more

Yup, it's this format - https://hostname/incident/load/100  where 100 is the incident id. Make sure to remove the pound sign from the url.  ... View more

Awesome! Let us know if you need more help 🙂 ... View more