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About EddieRowe
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- About EddieRowe
10-01-2020
15Posts
3Likes
1Solution
Oct 01, 2020Last Visited
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Latest posts by EddieRowe
| Subject | Views | Posted |
|---|---|---|
| 1659 | 09-26-2020 06:10 PM | |
| 11228 | 09-25-2020 03:17 PM | |
| 11229 | 09-25-2020 03:15 PM | |
| 3148 | 09-18-2020 02:54 PM | |
| 5448 | 09-17-2020 12:45 PM |
My Liked Posts
| Subject | Likes | Posted |
|---|---|---|
| 1 Like | 09-04-2020 10:41 AM | |
| 1 Like | 09-18-2020 02:54 PM | |
| 1 Like | 09-15-2020 03:09 PM |
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| Member Since | 08-24-2020 03:31 PM |
| Date Last Visited | 10-01-2020 01:14 PM |
| Posts | 15 |
| Total Likes Received | 3 |
09-26-2020
06:10 PM
It appears that Cortex XDR does not play well with the existing encryption product we use. There is no indication of any issues whatsoever, but when you attempt to decrypt the drive the application is not successful at decrypting all of the files. Uninstall Cortex XDR and things work -- the power of a VM proves it is an issue with Cortex. Initially I tried using the cytool to stop the File and Process protections. I moved on to creating a new policy that uses a new Malware Profile that excludes the folder and a new Exceptions Profile that includes the .EXE that performs the decryption -- I checked all of the modules for the exception. Anyone have any suggestions for how to work through an issue where Cortex just silently breaks software?
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09-25-2020
03:17 PM
Ah, I see now... I overlooked the first picture! Thanks! I was not the original poster, but we appear to have a conflict with an encryption product.
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09-25-2020
03:15 PM
My interpretation of the setting for exclusion for files in the Malware profile is only for dormant files when you use the weekly/monthly scan. How do you exclude an entire folder completely?
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09-18-2020
02:54 PM
1 Kudo
It does appear the setting disappeared from my tenant as well! The online documentation no longer makes no mention of it, but I have the PDF version from last week so I have PROOF. 8-) Here is what the PDF copy of the manual had for the feature which was not mentioned anywhere in last week's release notes.
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09-17-2020
12:45 PM
I appreciate the info - Pro was way outside of our budget. I thought for a moment I had overlooked something (and the Palo Alto person who helped with the PoC didn't share this) so it nice to get confirmation I should not see the BIOC options on the web console.
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