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Hi All, I have seen this issue with other customers and I was able solve it with following steps : Delete Logging Service License key : Rutger@panGW> delete license key Logging_Service_xx_xx_xx.key​ successfully removed Logging_Service_xx_xx_xx.key Request license Fetch: Rutger@panGW> request license fetch License entry: License entry: Feature: Logging Service Description: Device Logging Service Serial: xxxxxxxxx Authcode: Issued: July 29, 2019 Expires: July 27, 2022 Expired?: no Log Storage TB: 1 Check to see if the logging service region is being fetched.  In my case it was not so it was manually entered via cli: Rutger@panGW> request logging-service-forwarding customerinfo show Server error : Unable to read the LCaaS customer information. Please re-fetch region info​ Configure Location Manually via CLI: Rutger@panGW> configure Entering configuration mode Rutger@panGW# set deviceconfig setting logging logging-service-forwarding logging-service-regions {LOCATION, Example Europe or Americas} Rutger@panGW# exit Exiting configuration mode COMMIT YOUR CHANGES Delete the logging service certificate Rutger@panGW request logging-service-forwarding certificate delete Successfully deleted Logging Service certificate. MANUALLY enter the PSK that you generated from the data lake Rutger@panGW> request logging-service-forwarding certificate fetch-noproxy pre-shared-key YOUR_KEY_HERE Successfully scheduled logging service certificate fetch job with a job id of 12 ​ Check the job ID it should say finished OK successful Now your Firewall is onboarded with data lake PS: in an active-passive cluster you only need to this on one of both firewalls, all the rest will be synced over the HA. ... View more