About JoshFountaine

Does anyone else have issues on iOS sending logs from the GlobalProtect client to email when the device is managed via Intune?   We manage our devices via Intune and use the MS Outlook app for email.  We are having an issue with the GlobalProtect app and are working with support and they need the logs from this iOS device.  When trying to do the Send Logs from the GlobalProtect app, we get the message "Email is not configured.  Troubleshooting information cannot be sent."  We have tried to configure an email account within the native Mail app as well and that account does send and receive email fine.  We still get the same error when trying to Send Logs.   We also tried to remove the Outlook app so the only app that handles email would be the Mail app.  The GlobalProtect app still cannot send logs.  Same error.   Support says there is no other way to get logs from this device.  We have requested an enhancement request for a secondary solution to be able to obtain GP logs from devices.   We need to have this device remain managed with Intune so it receives the proper GP configuration and user certificates for authentication.   Anyone else have any ideas or run into this issue? ... View more

Just throwing this out there to see if there is some solution. We want to enable LDAP auth to our PA's for our admins.  I have the Auth profile configured and working well as long as the directory server is up. In the odd case that we have a system failure of the LDAP directory server or a firewall rule inadvertently gets removed that blocks access from the PAs to the directory server, is there a way to have a fallback authentication that used the last known password from the LDAP server (cached login information)? or do we need to have 2 administrator accounts for all of our admins, (one local and one with the auth profile)?   Let me know if this doesn't make sense and I can try to explain further, or just tell me that I am completely off-base trying to do this.  That is fine too.  ... View more