@tabfulton,
I get the feeling from your question that your an end-user in this case? Unfortunately unless you have administration access to actually review logs, bandwidth graphs, and the rest of the criteria required to actually troubleshoot this issue there's not going to be a lot the community can do to help you.
If you do have access to this information let us know so that we can actually help you troubleshoot properly, but there's a lot of basic troubleshooting information that is missing. If your an end-user without any administration capabilities I'd really recommend reaching out to your IT support staff and letting them know the issues that you are running into. It's possible that it's a known issue that they don't have the resources to fix, or many other things that they could help you troubleshoot.
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