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As consumers, the experience economy means we have freedom and control over how we live our lives. I can watch my favorite TV shows when I want to — and I can get recommendations for other shows from an application that knows me and has learned what I like. We can participate in an online exercise class any time — day or night — whenever it’s convenient for us. And the choices for getting food, from groceries to prepared ingredients to fully cooked meals, offer something for every lifestyle. What makes this possible is the same thing that creates great customer experiences in your contact center: personalization. My Pasco Connect
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