About fw_admin

Hi, We've had this problem too. We've been able to fix it, by means of administrator rights in the machine for the user who executes the PanAgenController.exe and besides we execute this programs with "run as administrator". This has been the only way to solve it. Nevertheless, we're still seeing a strange message in the Show Information Window, the Agent Status says "Cannot open security log" sometimes. Regards, ... View more

Hi, In our network, we could have a similar problem. We have users in Active Directory, but the access method could be different. That means that one user could be logged in his corporate PC with an IP address (internal) at 9:00 a.m. and after this, could be logged from his tablet-PC or a PDA via UMTS which another IP at 11:00 a.m. The user in A.D. will be the same, but the associated IP will be different and the PanAgent should be capable of detecting this change. Is this your issue? Regards, ... View more

Hi, We've got three agent installed. One of them in a Windows Server 2003 and two over two servers with Windows 2008. In W2003 it looks like the agent was properly working, though we're receiving in the logs some messages like "Cannot open security log, domain(xx.xx.xx.xx) - Access is denied. [...] Read security log returns -1!security log". Our partner has a case open with support about this problem. In this case, when I run the command "PanAgentService.exe -i", I get the message "PanAgent service succeeded". We're having some problems with W2008 too. These machines aren't DC, but they are machines in the domain. We're running the service with an special user, which has rights to read the security log, and the program has been installed with an user who has permissions of Administrator in the machine. Nevertheless, when I connect to this machine, with another user with administrator permissions in the machine, I get the message that the service is not running in the PanAgentController. We've seen that this message doesn't happen if we configure this program to "run as administrator". In this case (W2008), when I run the command "PanAgentService.exe -i", I get an error message, "Error Installing Service". May it be possible to get a list of the special rights that users should get related to the agent? - the user who install the PANAgent in the machine (if this machine isn't a DC) - the user who runs the service (PanAgenService.exe) - a user who access to the machine where the service is installed, to execute the "PanAgentController" and configure the PANAgent Regards, ... View more