About JohnSmock

I am trying to upgrade my Panorama from version 9.1.12-h3 to 9.1.13-h3. I download 9.1.13-h3 I install 9.1.13-h3 After reboot and I wait for logon service to be ready... I can get to the main HTTPS page and see my company branded logo and by custom message on the login page like normal. When I try to login with either my local admin account or my AD accounted handled via LDAP authentication, the webpage will just sit there spinning for what feels like an eternity (maybe 5 min) before it times out and give me a " Error 500: Internal Server Error". So, I can get the webpage to come up, but I am not able to login here... I am able to use the same credentials and connect via SSH. For now, I connect to SSH and run command "debug swm revert" to change back to my previous PAN-OS version and then restart.  At this point, I am back to ver 9.1.12-h3 and it works fine. I did go ahead and upgrade from 9.1.12-h3 to 9.1.12-h4 and all is good there.  So, it only happens when I am going to 9.1.13.-h3.   Anyone seen this or anything like it?  I have a support ticket open and they are escalating to their engineers. One I idea I had was to downgrade back to 9.1.12 (no H), then upgrade to 9.1.13 (no H), then up to 9.1.13-h3. Do you all think that is worth a try?  I don't think I could hurt it any... ... View more