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enet_hazell
‎01-05-2021
since ‎12-21-2020
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Member Since ‎12-21-2020 01:05 PM
Date Last Visited ‎01-05-2021 01:40 PM
Posts 2

Re: Registering a PA-850 (won't allow me to register the device)

by in General Topics
‎12-21-2020 02:36 PM
‎12-21-2020 02:36 PM
Hi Steve,   Thank you very much for the reply and information. I will reach out to  PANW technical support to see if they can start to look into it and point me in the right direction to have it registered. Hopefully it works out and it's not too difficult.    Thank you again for the reply! ... View more

Registering a PA-850 (won't allow me to register the device)

by in General Topics
‎12-21-2020 01:15 PM
‎12-21-2020 01:15 PM
Hello everyone,    My company recently purchased a used PA-850 from an Ebay listing. I have been trying to register the device so I can update the OS Version.   However, when we attempt to register the PA-850, the system throws an error saying it is unable to find the serial number.    Is this because the device is registered to another account already? Or do you have any other thoughts on why and then how to overcome this issue?    Thank you, ... View more
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