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About millerh1
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- About millerh1
03-24-2021
10Posts
3Likes
2Solutions
Mar 24, 2021Last Visited
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Latest posts by millerh1
| Subject | Views | Posted |
|---|---|---|
| 5329 | 02-15-2021 10:01 AM | |
| 2707 | 02-15-2021 09:59 AM | |
| 4040 | 02-11-2021 08:34 PM | |
| 4129 | 02-08-2021 01:09 PM | |
| 4220 | 01-28-2021 03:14 PM |
My Liked Posts
| Subject | Likes | Posted |
|---|---|---|
| 1 Like | 02-15-2021 10:01 AM | |
| 1 Like | 02-15-2021 09:59 AM | |
| 1 Like | 02-11-2021 08:34 PM |
User Badges
Community Statistics
| Member Since | 01-11-2021 03:41 PM |
| Date Last Visited | 03-24-2021 06:02 PM |
| Posts | 10 |
| Total Likes Received | 3 |
02-15-2021
10:01 AM
1 Kudo
Final verdict after a week: It appears that getting a different modem and router fixed the problem... Customer support still doesn't know what caused the issue and they are not interested in investigating further as far as I can tell... The equipment I had before (a 2017 Arris Surfboard Gateway) worked fine except when running GlobalProtect. If you are having this problem, please contact customer support and make sure they are aware that this issue wasn't isolated to one customer. "Buy a new modem/router" should not be considered a sufficient long-term solution.
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02-15-2021
09:59 AM
1 Kudo
It appears that getting a different modem and router fixed the problem... Customer support still doesn't know what caused the issue and they are not interested in investigating further as far as I can tell... The equipment I had before (a 2017 Arris Surfboard Gateway) worked fine except when running GlobalProtect. If you are having this problem, please contact customer support and make sure they are aware that this issue wasn't isolated to one customer. "Buy a new modem/router" should not be considered a sufficient long-term solution.
... View more
02-11-2021
08:34 PM
1 Kudo
No -- but it does happen for me at certain times of day. Particularly around 9am, 12pm, and 4-5pm. Anyways, the new modem and router seems to have fixed it! Still would like to know why this is happening since I don't think "buy a new modem/router" is going to be great solution for most people.
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02-08-2021
01:09 PM
Still looking into the problem. They asked me to get a new modem/router and see if the problem goes away -- currently testing that now.
... View more
01-28-2021
03:14 PM
@MP18and @Remigijus Mikalauskas Yes we are currently in contact with them. They are still reviewing our logs and we are looking at different possible causes.
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