About PhlackJack

I'm part of a cloud team that does not manage the FW but am not getting clear answers from them. My operations counterparts have the following issue:   Support person logs into IP address x.x.x.x into production domain. As part of their function, they must RDP into servers on prod/dev/pat/sit domains. Each domain with a separate ID once the rdp client hits the end point.   After some time passes, RDP stops working to a particular domain or set of domains.   To resolve this at times, the network team has restarted some agent.   They can't explain why it happens. It's become a huge nuisance.   Thoughts? ... View more