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About richard-m
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- About richard-m
12-12-2021
11Posts
0Likes
1Solution
Dec 12, 2021Last Visited
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Latest posts by richard-m
| Subject | Views | Posted |
|---|---|---|
| 468 | 12-12-2021 07:35 PM | |
| 727 | 10-31-2021 11:58 PM | |
| 822 | 10-25-2021 06:06 PM | |
| 657 | 08-25-2021 08:48 PM | |
| 363 | 08-23-2021 12:49 AM |
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| Member Since | 02-18-2021 08:59 PM |
| Date Last Visited | 12-12-2021 10:56 PM |
| Posts | 11 |
12-12-2021
07:35 PM
File Hash: fdb702b756e010e9a61e555542636a55f5ba436863f05f32f57366f2f1e1ba95 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/fdb702b756e010e9a61e555542636a55f5ba436863f05f32f57366f2f1e1ba95 Current VirustTotal Verdict: Generic.ml Description: Application is a plugin to Revit + helper app. Please can you whitelist? Let me know if you have any question. Application is from Kinship. Code certificate signed by Andekan Inc.
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10-31-2021
11:58 PM
Hi Can this be looked at please? Do you need any further information?
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10-25-2021
06:06 PM
Please can the following file be whitelisted? It is being falsely flagged as being malware. File Hash: 05e3cd9438ecab9083552fc2fb0217dc2b37b537dec3dd2795b5210030416c9e Link to Virustotal report for the file: https://www.virustotal.com/gui/file/05e3cd9438ecab9083552fc2fb0217dc2b37b537dec3dd2795b5210030416c9e Current VirustTotal Verdict: Generic.ml Description: Application is used by our Revit add-in for communications with our hosted service components. If you need any further information please let me know.
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08-25-2021
08:48 PM
Detection name: generic.ml SHA256: c2ef02bcf32a25e0295f25b3364528c28526430b1316914964b4adc64efc2af1 VirusTotal link: https://www.virustotal.com/gui/file/c2ef02bcf32a25e0295f25b3364528c28526430b1316914964b4adc64efc2af1/detection Current virus total verdict: generic.ml Description: App is installer for a plug-in to Revit and associated helper application. Signed by andekan.com. App version is 1.42.0.0. Please let me know if you have any questions. Thanks Richard
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08-23-2021
12:49 AM
Hi The last few versions of our app has been flagged as generic.ml by Cortex. I raised this on this forum and this version is now whitelisted. However, we release a new version about once a month. Is there a way for us to have new versions of our app proactively whitelisted by Palo Alto before we release? Do you have such a program? Otherwise customers will be impacted until we get each version whitelisted. Thanks, Richard
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08-03-2021
09:42 PM
Hi DaBone, Thank you for for fixing this. I assume that this is for this specific version. Is that correct? Do you have a program where we can submit the application before release to have it whitelisted? Or should I use this channel? Thanks Richard
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08-01-2021
08:34 PM
Hi Support, Our application is being flagged as malware by Cortex. Please can we arrange to have it whitelisted? Hash of file MD5: 98f5f9ac7ed43119eac4076abdd0d81e SHA1: 91bf87b943e42845cdc8bcb73aa3b7b3dcb20c7c SHA256: ca8f1bd62989d17734ce4c6c876f4e76a0f0e312acf27ffaac5a7e7dfe178c07 Link to Virustotal for the file https://www.virustotal.com/gui/file/ca8f1bd62989d17734ce4c6c876f4e76a0f0e312acf27ffaac5a7e7dfe178c07/detection Current virus total verdict: generic.ml Description: App is installer for a plug-in to Revit and associated helper application. Signed by andekan.com. App version is 1.42.0.0. Please let me know if you have any questions. Thanks Richard
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03-07-2021
05:58 PM
Hi, Do you have any update on this please? Thanks Richard
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02-24-2021
11:15 PM
Hi Support, Can you help me get our app whitelisted please. File Hash: f7b6a4d788f577e1f75a25a56c9eecd8cd6d8086163c7a3341bad06d55dc0f8 Link to Virustotal report for the file: https://www.virustotal.com/gui/file/1f7b6a4d788f577e1f75a25a56c9eecd8cd6d8086163c7a3341bad06d55dc0f8/detection Current VirustTotal Verdict: Generic.ml Description: the file is an app which communicates with our cloud service as part of integrated solution. Thanks Richard
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02-24-2021
11:08 PM
Hi Thanks @BPry Will do that. regards Richard
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02-21-2021
10:34 PM
Hi Support, We are getting a false positive on our application from the Cortex XDR. Can you help me with how I can get the app white listed? Application type is Win32 exe VirusTotal: https://www.virustotal.com/gui/file/1f7b6a4d788f577e1f75a25a56c9eecd8cd6d8086163c7a3341bad06d55dc0f8/detection Our site: https://kinship.io/ Please let me know what information you need? Best regards Richard
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