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- About MateoSosa
03-23-2022
2Posts
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Mar 23, 2022Last Visited
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Latest posts by MateoSosa
| Subject | Views | Posted |
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| 1144 | 12-30-2021 04:26 AM | |
| 964279 | 11-25-2021 02:29 AM |
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| Member Since | 02-24-2021 06:25 AM |
| Date Last Visited | 03-23-2022 07:29 AM |
| Posts | 2 |
12-30-2021
04:26 AM
Hello community, I'm currently working on a playbook in which I want to collect data from end users via a survey. The troublesome part is that this has to happen via a ServiceNow ticket. When creating the ticket in ServiceNow I want to include the survey-URL in the ticket notes. Now, there isn't a URL created/saved in the context data. My current workaround is to update the ticket via Email, which looks weird in SNow because of the standard XSOAR email layout. Is there a possibility to parse the survey-URL into context data after creation? Best regards Mat
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11-25-2021
02:29 AM
Hi, the Info that something changed for the better is nice, but it'd be even better if there is a possibility to review the changes made. To this day I think there isn't a possibility to view Analytics BIOC Rules. The fact that Cortex XDR isn't a "black box" like other XDR/EDR products, that it's possible to view and alter standard BIOC Rules was the deciding factor for us to take the product into our MSSP program. Best regards
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