About Akhil_B

I'm having the same issue, Do we have the resolution yet for this? @MohamedSharief  ... View more

Hi Kiwi, I've been troubleshooting this for a while now. I did see in the logs it is considering it as a threat whenever the download status reach 85% and it is failing at that point. So, I created a test policy for exclusively to that machine which is trying to upgrade and narrowed the issue down to my file blocking security profile. I have  7z, bat, chm, cpl, dll, hlp, hta, jar, msi, ocx, PE, pif, rar, scr, torrent, vbe, wsf file types in the block list at the moment. Now, it is just the matter of finding which exact file type needs to be allowed.    I have a palo support guy say the same. Trying to get help from Apple support to see what exact file type they need has been a nightmare.  ... View more

@MohammedAsik @aljadot @Dekkar @bartlettj @mcloudteo GP assigning static IPs to clients  I found a workaround/fix to this problem.  Resolution: 1) Make sure it is not the problem with the drivers, for this check your device manager and uninstall the Virtual adapter by checking the uninstall the driver software as well and then uninstall and reinstall the GP client. If this does not fix the issue, follo these steps. Disable WMI services : run - services.msc - Windows Management Instrumentation(WMI) - stop the service. Delete the files under C:\Windows\System32\wbem\Repository Open regedit Go to HKEY_LOCAL_MACHINE > Software and HKEY_CURRENT_USER > Software. Delete the Palo Alto Networks folder. Delete the same if the same folder is present in any other user under HKEY_USERS. Un-install GlobalProtect from Windows 'program and features'. Make sure that the virtual adapter in not present in the Network adapter settings. Reboot the machine. Reinstall GlobalProtect with admin privileges. Confirm that WMI service is running. This should resolve the issue. ... View more

I have one of the client had reported with the same issue. I found a workaround where you have to go in and delete Microsoft visual C++ redistributable packages of 2015(both x86 and x64) & 2017 (if any). But again, it worked for 2 of my clients and then failed on 1. So, not sure about it but its worth giving a try. ... View more

I have the same issue, Did you get any solution? @MohammedAsik  ... View more

@BPry  I collected routing table from her machine and it looks weird now. Its got 2 default routes 192.168.... is her local ISP, 10.10.200.... is our GP VPN. I just put in def. G/W to her GP connection to just get her going for now, if I remove it she won't have access to internet if she is connected to GP. route table is as follows: =========================================================================== IPv4 Route Table =========================================================================== Active Routes: Network Destination Netmask Gateway Interface Metric 0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.122 50 0.0.0.0 0.0.0.0 10.10.200.1 10.10.200.121 257 10.0.0.0 255.255.0.0 On-link 10.10.200.121 1 10.0.0.15 255.255.255.255 On-link 10.10.200.121 1 10.0.0.16 255.255.255.255 On-link 10.10.200.121 1 10.0.255.255 255.255.255.255 On-link 10.10.200.121 257 10.1.0.0 255.255.0.0 On-link 10.10.200.121 1 10.1.255.255 255.255.255.255 On-link 10.10.200.121 257 10.2.0.0 255.255.0.0 On-link 10.10.200.121 1 10.2.255.255 255.255.255.255 On-link 10.10.200.121 257 10.3.0.0 255.255.0.0 On-link 10.10.200.121 1 10.3.255.255 255.255.255.255 On-link 10.10.200.121 257 10.4.0.0 255.255.0.0 On-link 10.10.200.121 1 10.4.255.255 255.255.255.255 On-link 10.10.200.121 257 10.5.0.0 255.255.0.0 On-link 10.10.200.121 1 10.5.255.255 255.255.255.255 On-link 10.10.200.121 257 10.6.0.0 255.255.0.0 On-link 10.10.200.121 1 10.6.255.255 255.255.255.255 On-link 10.10.200.121 257 10.7.0.0 255.255.128.0 On-link 10.10.200.121 1 10.7.127.255 255.255.255.255 On-link 10.10.200.121 257 10.10.0.0 255.255.0.0 On-link 10.10.200.121 1 10.10.200.121 255.255.255.255 On-link 10.10.200.121 257 10.10.255.255 255.255.255.255 On-link 10.10.200.121 257 10.16.0.0 255.255.0.0 On-link 10.10.200.121 1 10.16.255.255 255.255.255.255 On-link 10.10.200.121 257 10.24.0.0 255.255.0.0 On-link 10.10.200.121 1 10.24.255.255 255.255.255.255 On-link 10.10.200.121 257 10.25.0.0 255.255.0.0 On-link 10.10.200.121 1 10.25.255.255 255.255.255.255 On-link 10.10.200.121 257 72.128.143.50 255.255.255.255 192.168.1.1 192.168.1.122 50 127.0.0.0 255.0.0.0 On-link 127.0.0.1 331 127.0.0.1 255.255.255.255 On-link 127.0.0.1 331 127.255.255.255 255.255.255.255 On-link 127.0.0.1 331 172.17.0.0 255.255.252.0 On-link 10.10.200.121 1 172.17.3.255 255.255.255.255 On-link 10.10.200.121 257 192.168.1.0 255.255.255.0 On-link 192.168.1.122 306 192.168.1.122 255.255.255.255 On-link 192.168.1.122 306 192.168.1.255 255.255.255.255 On-link 192.168.1.122 306 224.0.0.0 240.0.0.0 On-link 127.0.0.1 331 224.0.0.0 240.0.0.0 On-link 192.168.1.122 306 224.0.0.0 240.0.0.0 On-link 10.10.200.121 257 255.255.255.255 255.255.255.255 On-link 127.0.0.1 331 255.255.255.255 255.255.255.255 On-link 192.168.1.122 306 255.255.255.255 255.255.255.255 On-link 10.10.200.121 257 =========================================================================== Persistent Routes: Network Address Netmask Gateway Address Metric 0.0.0.0 0.0.0.0 10.10.200.1 Default ... View more

@BPry  Yes, you are kind of getting closer. So, we do have a split tunneling in place. It has our enterprise networks included which makes if the destination IP is one of the IP which we included in split tunnel will cause it to travel from the tunnel, remaining all traffic travels from their local ISP. Now, for some reason I saw 192.168 network included in the split tunnel which is not part of our network And her local ISP had gateway with 192.168.1.1. So, I removed that network from our split tunnel and committed the changes but still it was causing her problems accessing internet until I put in tunnel gateway IP in there.    Now, that being said, There might be n number of users that might have their local LAN in 192.168 right, I wonder why it happened particularly with her. ... View more

So, the scenario was something like this, One of the employee when she connected to VPN, she was not able to access the internet at all. But when disconnected from VPN everything works perfectly normal. Remaining all 80 users currently are doing fine without any problems. Now, when I checked her computer (Win 10), she had a virtual adapter installed and when I looked up at IPv4 settings of it, saw the GP IP was set to static with /32 subnet and no gateway in place. So, when I entered the gateway information her internet was working fine. So, no idea if the GP was supposed to have static or DHCP.    ... View more