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03-18-2021
4Posts
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Mar 18, 2021Last Visited
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Latest posts by eproca
| Subject | Views | Posted |
|---|---|---|
| 3420 | 03-18-2021 05:29 AM | |
| 3573 | 03-16-2021 09:24 AM | |
| 3630 | 03-16-2021 08:25 AM | |
| 4129 | 03-16-2021 02:23 AM |
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| Member Since | 03-16-2021 02:13 AM |
| Date Last Visited | 03-18-2021 08:49 AM |
| Posts | 4 |
03-18-2021
05:29 AM
Thanks again for the support @gjenkins. I have been told that after one day the same installer file did not trigger any warning from Cortex XDR any more. And without any action from the administrators of Cortex XDR. Maybe some action in the paloaltoN side?. Anyway thanks again for the support.
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03-16-2021
09:24 AM
Thanks @fmoixsante for the possible solutions and thanks again @gjenkins for the support. One question: the application is signed with an EV code certificate. @fmoixsante explains that it can be added to an Allow List Signer in the Malware Profile. Will this help to avoid false positives in future files signed with the same certificate? Honestly, I am not so amused with the idea that each new future installer will need some kind of special managment by the Cortex XDR administrators. Thanks in advence for the support.
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03-16-2021
08:25 AM
hi @gjenkins , Thanks for your feedback. I am the application developer but not the Cortex XDR user. I dont have any direct access to the Action Center of Cortex XDR or possibility to check the Hash View. Anyway I will pass the information to the actual Cortex XDR users. Is there any way to "white list" a file globally for Cortex XDR? I mean without having to be an actual user of Cortex XDR. Some antivirus have proccedures and protocols for this kind of situations. Many thanks in advance for your support
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03-16-2021
02:23 AM
hi, Some of the users of Cloud2Model are resporting that Cortex XDR is blocking the installer "Cloud2Model Manager 1.005 x64 setup.exe" with this Cortex XDR code: c0400055. This is a legitimate application and the installer is signed with a EV code certificate. You can check the instaler here: https://download.cloud2model.com/manager Please check this issue ASAP. I am very interested in knowing the reasons that trigger to block the file. Many thanks in advance.
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