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- About atullo
01-20-2023
15Posts
3Likes
2Solutions
Jan 20, 2023Last Visited
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| Member Since | 03-17-2021 08:20 AM |
| Date Last Visited | 01-20-2023 09:22 AM |
| Posts | 15 |
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08-30-2021
08:39 AM
We may be confusing "accounts" with "access", where, in this context, "access" means "network connectivity". These users would still require an account which aligns with XSOAR's licensing model (licenses are purchased based on the number of users). If this answers the question I'd appreciate if it were marked as an accepted answer. From the guide: "You can use engines to enable users who do not have access to the Cortex XSOAR server ..." Thanks, Adrian
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08-27-2021
04:13 AM
Roger, Thanks for providing that simplified syslog output in your original post. Could you provide an actual syslog message? Please redact anything sensitive of course. Thanks
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08-26-2021
10:03 AM
You'll need to restart the XSOAR engine service on your engine (not the demisto service on your app server; my apologies, I did not word my previous questions correctly). For engines running a Debian based distro the command would be sudo service d1 restart More info for starting & restarting the XSOAR engine service can be found here: Install a Cortex XSOAR Engine.
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08-25-2021
05:26 AM
Roger, Are you able to restart demisto like you have in the past? How are you verifying that demisto is running? Could you share the commands you're using and their output (please redact anything sensitive)? Thanks
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08-03-2021
01:20 PM
Happy to help and thanks for marking as a solution.
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