About SaddlebackComm

SaddlebackComm · ‎07-06-2022

When connecting to globalprotect, using MFA, sometimes after login there is a certificate popup that details the GP certificate. You have to click ok or cancel. Anyone know what the deal is with this? It's not consistent, and it's not an error, but it is another step and confuses the end users.

SaddlebackComm · ‎05-27-2022

In case this happens to anyone else, I had uncheck "Verify Update server Identity" In device settings, and some magically fixed all the issues.

SaddlebackComm · ‎05-23-2022

There are no logs for the management interface, and like I said above, I can see the traffic leaving our network on our corporate firewall, and see replies.

SaddlebackComm · ‎05-23-2022

I've confirmed the gateway is set correctly, DNS is working, and I can ping/trace updates.paloaltonetworks.com without any issues. I see the traffic on my regular firewall as it's going out to the internet to hit updates.paloaltonetworks.com and it's being passed, as well as getting a response from updates.paloaltonetworks.com. I just still get the error on retrieving licensing, or trying to do check dynamic updates, or check software updates.

SaddlebackComm · ‎05-22-2022

I'm having a somewhat similar issue - I can't retrieve licensing or check for updates on one of my pa 440 that we set up today. We have another 440 (they are in HA) and it had no issues. When did your issues start?

SaddlebackComm · ‎05-22-2022

We're trying to bring up these units, two PA-440's. They are in an HA pair, both tied to the same management switch, and both can ping/trace to updates.paloaltonetworks.com as described in this article: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PP1RCAW However, the second unit can't retrieve it's licenses (I had to manually upload the files) and can't get content updates (similar error, "F ailed to check Content content upgrade info due to Unknown error. Please check network connectivity and try again") I've opened a support ticket but have not yet heard back. Any suggestions?

Member Since	‎03-29-2021 10:25 AM
Date Last Visited	‎07-06-2022 10:25 AM
Posts	6

Online Status	Offline
Date Last Visited	‎07-06-2022 10:25 AM

About SaddlebackComm

Globalprotect Certificate Pop-up sometimes?

Re: HA pair, first unit has no issue getting licenses, second one "failed to fetch licenses. failed to get license info."

Re: HA pair, first unit has no issue getting licenses, second one "failed to fetch licenses. failed to get license info."

Re: HA pair, first unit has no issue getting licenses, second one "failed to fetch licenses. failed to get license info."

Re: Sofware Upgrade broken? "An active license is required for this feature"

Globalprotect Certificate Pop-up sometimes?

Re: HA pair, first unit has no issue getting licenses, second one "failed to fetch licenses. failed to get license info."

Re: HA pair, first unit has no issue getting licenses, second one "failed to fetch licenses. failed to get license info."

Re: HA pair, first unit has no issue getting licenses, second one "failed to fetch licenses. failed to get license info."

Re: Sofware Upgrade broken? "An active license is required for this feature"

HA pair, first unit has no issue getting licenses, second one "failed to fetch licenses. failed to get license info."