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About KirkH
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11-26-2021
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| Member Since | 08-18-2021 07:57 AM |
| Date Last Visited | 11-26-2021 10:57 AM |
| Posts | 1 |
10-22-2021
02:45 AM
I am having issues with an endpoint connecting to the Cortex XDR dashboard, The Cortex XDR console from within the OS is showing as 'Enabled' however it is disconnected from the endpoint administrator console. I have attempted restart the services using cytool function in the command line as per the support document below; https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u0000008UZ1CAM&lang=en_US%E2%80%A9 The content version is currently running on 7.5.0.36150, I believe there is a know issue when the endpoint fails to update to a later version and can cause the endpoint to disconnect. Is there any way to resolve this from the Endpoint administration console without a clean installation?
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