About dthibodeaux

From my customer: "Yesterday, I was able to run an activity report on a user from the Palo Alto on my desktop.  When I went over to show a colleague how to run the reports, the same exact report come up blank.  We tried logged in as her and as admin from her computer.  We also tried using Chrome instead of IE on her computer.  I was using IE." Do you know why the results of running the report on her desktop versus mine would give different results? Could java be the culprit? Thanks David ... View more

Found an issue on a customer's firewall.  For some reason, the “source user” becomes unknown while students are using a web application called Istation.  When that happens, the web traffic for that IP address becomes blocked by another policy.  She wrote a specific policy for Istation traffic even if the user is unknown to resolve this issue.   But the real question is….Why is the “source user” blanking out in the middle of using a web application? Appreciate your thoughts and suggestions. Thanks ... View more

Is there a way to whitelist some URLs that would be allowed without or before authentication via Captive Portal?  What we are wanting to do is allow users to access email via Office365 without having to authenticate first on the captive portal.  This is all via wireless of course.   I tried adding a rule at the top of the security polices before the captive portal rule, but it stopped browsing all together. Thanks! ... View more