About Scott103

I often have the problem that the host loses connection to Cortex console due to a failed agent update and I cannot uninstall the agent on it and reinstalling the agent results in a rollback. There is a file named "tdevflt.sys" left in the "C:\Program Files\Palo Alto Networks\Traps" folder that prevents me from reinstalling the agent. The only thing I can do is reinstall the operating system, because deleting the file forcibly results in a problem with the I/O devices. Is there any tool I can use to completely remove the remains of the Cortex agent from the host so I can reinstall it?? ... View more