My IP address doesn't receive a bad risk score, per that site.
At some point, the block does go away, and I can access the support page again. I can access and reload it fine, right up until I click the "Need help logging in?" link.
...or until time elapses. I left the support page up and wandered off to do something, came back and refreshed it, and bam: access denied. ?!?
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