About chanderjain

Hi Team,   I am trying to export the tunnel information like ipsec_crypto, IKE gateway and  IKE crypto. But challenge is we have more then 650 tunnel and we are not getting all the information in single file to compare and for pre-check before the audit.   Regards, Chander Jain ... View more

Hi,   I am facing the issue with Pan GP where I get an error Gateway Fake: Could not connect to the GlobalProtect gateway. Please contact your IT administrator. I tried to remove the certificate and also reinstall it multiple times and delete the Palo alto network file also and re-install the Pan GP but no luck. Uninstall all applications but no solution I find. It was working fine before that but suddenly start the error.     I getting these logs from the files. 11/27/0021 20:17:50.979 [Info ]: GlobalProtect service started (client version: 5.1.1-12, OS version: Microsoft Windows 10 Pro , 64-bit). 11/27/0021 20:19:24.121 [Info ]: Portal login completed with address 203.122.6.28 and conect method of user-logon. 11/27/0021 20:19:24.199 [Info ]: Network discovery started. 11/27/0021 20:19:25.708 [Error]: Gateway Fake: Could not connect to the GlobalProtect gateway. Please contact your IT administrator.     11/27/21 20:17:46:733[Debug 743]: No oem .inf existing. 11/27/21 20:17:47:629[Debug 306]: Driver inf file is installed successfully. 11/27/21 20:17:49:667[Debug 359]: Driver gets installed successfully. 11/27/21 20:17:50:204[Debug 375]: Set debug level as 4 11/27/21 20:17:50:766[Debug 1196]: Driver status is: 4. 11/27/21 20:17:50:776[Debug 565]: Found pangpd device ROOT\PANGPD\0000, remove it now. 11/27/21 20:17:50:778[Debug 1196]: Driver status is: 4. 11/27/21 20:17:50:787[Debug 565]: Found pangpd device ROOT\PANGPD\0000, remove it now. 11/27/21 20:17:50:788[Debug 944]: Disable adapter be called. 11/27/21 20:17:50:868[Debug 824]: Disable Adapter success.     (T12520)Debug(2278): 11/27/21 20:17:58:741 No user, using SSO (T12520)Debug(9709): 11/27/21 20:17:58:742 Saved password is empty. (T12520)Debug(2338): 11/27/21 20:17:58:742 Portal 203.122.6.28, user , logonDomain DESKTOP-8H9MAI8, saved user , path C:\Users\Chander Jain\AppData\Local\Palo Alto Networks\GlobalProtect\ (T12520)Debug(2404): 11/27/21 20:17:58:742 use proxy is 1 (T12520)Debug(2462): 11/27/21 20:17:58:742 Pre-logon-then-on-demand value is no (T12520)Debug(1469): 11/27/21 20:17:58:742 SSO starts. (T12520)Info (1498): 11/27/21 20:17:58:743 SSO ----- PanCredGet failed with error Element not found. (T12520)Debug(1509): 11/27/21 20:17:58:744 SSO GetSsoCredential starts. (T12520)Info (1539): 11/27/21 20:17:58:744 SSO ----- PanCredGet failed with error Element not found. (T12520)Debug(9726): 11/27/21 20:17:58:744 SSO password is empty (T12520)Debug(2568): 11/27/21 20:17:58:744 Empty username (T12520)Debug(2600): 11/27/21 20:17:58:744 m_preUsername (T12520)Debug(9686): 11/27/21 20:17:58:744 Password is empty. (T12520)Debug(7091): 11/27/21 20:17:58:744 Empty user for GetCachedPortalCfgOldNewFileName (T12520)Debug(2621): 11/27/21 20:17:58:744 CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName ___empty_username___, preUsername (T12520)Debug(2762): 11/27/21 20:17:58:744 Use ssl tunnel is no (T12520)Debug(6140): 11/27/21 20:17:58:745 --Set state to Retrieving configuration... (T8776)Debug( 413): 11/27/21 20:17:58:766 HipMonitorThread wait for exit event. (T12520)Debug(7188): 11/27/21 20:17:58:768 SSO enable status is 1, user name is ___empty_username___, domain name is . (T12520)Debug(2131): 11/27/21 20:17:58:768 open http session. agent is PAN GlobalProtect/5.1.1-12 (Microsoft Windows 10 Pro , 64-bit) (T12520)Debug( 456): 11/27/21 20:17:58:771 winhttp SetSecureProtocol, hSession=2cafe1b0, bAllProtocol=0, gbFips=0 (T12520)Debug( 456): 11/27/21 20:17:58:771 winhttp SetSecureProtocol, hSession=2cb00b80, bAllProtocol=0, gbFips=0 (T12520)Debug(1604): 11/27/21 20:17:58:773 SetProxyForHost(https://203.122.6.28/😞 timeout:5 AutoDetect:1 url: proxy: bypass: proxystr: (T12520)Debug(6185): 11/27/21 20:17:58:773 ----Portal Pre-login starts---- (T12756)Debug(4651): 11/27/21 20:17:58:773 CaptivePortalDetectionThread: IsDetectingCaptivePortal=1, PreLoginIsDone=0 (T12756)Debug(4628): 11/27/21 20:17:58:773 CaptivePortalDetectionThread: wait (2000 ms) for captive portal detection event. (T12520)Debug( 550): 11/27/21 20:17:58:781 Network is reachable (T12520)Debug(6211): 11/27/21 20:17:58:783 Pre-login...,verifyportalcert=yes (T12520)Debug(10107): 11/27/21 20:17:58:783 Check cert of server 203.122.6.28 (T12520)Debug(10122): 11/27/21 20:17:58:783 File C:\Program Files\Palo Alto Networks\GlobalProtect\tca.cer does not exist. (T12520)Debug( 777): 11/27/21 20:17:58:783 SSL connecting to 203.122.6.28 (T12520)Debug( 550): 11/27/21 20:17:58:790 Network is reachable (T12520)Debug(1242): 11/27/21 20:17:59:027 Failed to X509_LOOKUP_load_file (T12520)Debug( 363): 11/27/21 20:17:59:027 Open_SSL_connection: subject '/CN=203.122.6.28' (T12520)Debug( 367): 11/27/21 20:17:59:027 Open_SSL_connection: issuer '/CN=203.122.6.28' (T12520)Debug( 987): 11/27/21 20:17:59:027 Hostname 203.122.6.28 doesn't match sub alt name or no sub alt name, fallback to CN (T12520)Debug(1023): 11/27/21 20:17:59:027 Hostname 203.122.6.28 match 203.122.6.28 (T12520)Debug(1318): 11/27/21 20:17:59:027 OpenSSL alert write⚠️close notify (T12520)Debug(2574): 11/27/21 20:17:59:027 encpostdata, encpostdata=0000028D2C035280, encpostdatalen=160 (T12520)Debug(2744): 11/27/21 20:17:59:028 REQID=1,IPADDR=203.122.6.28,PORT=443,URL=/global-protect/prelogin.esp,POST=1,PROXY_AUTO=1,PROXY_CFGURL=NULL,PROXY=NULL,PROXY_BYPASS=NULL,PROXY_USER=NULL,PROXY_PASS=****,VERIFY_CERT=1,ADDITIONAL_CHECK=1,SCEP_CERT=,oid= (T12520)Debug(1399): 11/27/21 20:17:59:028 Send response to client for request https_request (T12520)Debug(2854): 11/27/21 20:17:59:182 receive pan_msg_ping, 3 (T12520)Debug(3006): 11/27/21 20:17:59:501 winhttpObj, cert error, 00000008. (T12520)Debug(3011): 11/27/21 20:17:59:501 winhttpObj, cert erro is 00000008 (T12520)Debug(6322): 11/27/21 20:17:59:501 prelogin to portal result is (null) (T12520)Debug(6573): 11/27/21 20:17:59:501 Failed to pre-login to the portal 203.122.6.28 with return value 0(0). (T12520)Debug(7416): 11/27/21 20:17:59:501 Try to restore last portal config from file. (T12520)Debug(7463): 11/27/21 20:17:59:502 Skip retrieve cached portal configuration for empty user (T12520)Debug(6645): 11/27/21 20:17:59:502 Need to send portal certificate verification message to PanGPA. (T12520)Debug(6647): 11/27/21 20:17:59:502 Set state to Disconnected (T12520)Debug(6140): 11/27/21 20:17:59:502 --Set state to Disconnected (T12520)Debug(1006): 11/27/21 20:17:59:502 Display hip report V4 on the UI (T12520)Debug(1399): 11/27/21 20:17:59:503 Send response to client for request portal-certificate-verification (T12756)Debug(4539): 11/27/21 20:18:00:788 CPD, reset cp detection history (T12756)Debug( 550): 11/27/21 20:18:00:897 Network is reachable     ... View more