We are running a 2008 R2 domain and the user agent is in and working. However, it keeps showing one of our domain service accounts on many (not all) of the reports and monitoring instead of the actual user that is browsing. We run the same service account that is showing up in the reports for our KACE agent and Sophos agent. Not sure if this is what's causing the Palo to pick them up, but we need a way to see the actual end user and not the service account running (if this is indeed where it is coming from). Again, this does not happen for all PCs, but quite a large percentage. Any ideas on this?
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