Thanks so much for the both of you getting back to me. So I'm just now reviewing the secondary market policy for palo alto networks, it seems like it is a pretty sticky situation. From the people and some of them very reputable ebay networking wholesalers, I see that they are selling them on the secondary market but are stating that they come without licenses and the previous owner is "unknown". So then according to what i read in the secondary market policy... as long as the devices are not flagged as lost or stolen, then the buyer would be able to set the device up with Palo Alto without any issues, and also as long as the device is not end of sale or end of life?
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Hello all. We are receiving a bunch of palo alto devices at my facility that we are needing to reset and re-sell if possible. I've managed to figure out how to factory reset and password-recover the said devices, but how do i check and make sure the device is no longer registered to the other company? With cisco, you can log into their portal and submit the serial number and it will tell you if it is claimed/unclaimed already, and I saw that you can make a "support account" that lets you add and manage inventory, however i do not have the purchase order number supplied from when these machines were initially bought, so Palo Alto refuses to let me make a support account. Any help would be appreciated! Thanks and Happy New Year!
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