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Hello all! If anyone runs across this article and would like to use the link referenced in the solution please see the below link: https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClHVCA0
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I also see that error you are obtaining and have asked our support team. If you could please open a ticket for this our SSO team will be able to unlock the account. Sorry for not answering that part of the question to start.
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Hello @Adrian_Jensen There are a few ways this can be accomplished actually!
If you are the admin for your organization you can manage others passwords within the support portal or partner portal. Y ou could also open a case at https://support.paloaltonetworks.com . If you or the user are unable to log into the support page please use the “Need Help” option on the SSO login password page or a direct link here to submit a ticket manually to our SSO support team to get help in resetting this pw https://www.paloaltonetworks.com/services/support/login-assistance
Hope this helps!
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