About Jersey_Mankowski

Greetings, So I have been pulling rasterized images with the names of the URLs attached into XSOAR and attempting to pipe them into some ServiceNow tickets, but character restrictions are giving the system issues on what files to call during the upload process.   The files are stored as the proper URL context, but filenames cannot have slashes in them, so the file names are being edited with underscores in place of the slashes when the files are generated or when you attempt to download said file, but in XSOAR it still thinks of the file as being named with proper URL context including the slashes, so when I go to upload them in other tasks the files are not found.   I have attempted to replace characters via conditional tasks after the images are generated but the system is limiting me on what contexts I can use to identify them, and I can't seem to pull anything in to transform.   Any ideas?       ... View more

Greetings, I am pulling in rasterized images into ServiceNow from URLs, and ideally I'd like to name them the URL they are pulled to eliminate some confusion.  But I am not seeing a good way to do this, I have tried adding "URL${inputs.URL}" to the filename in the rasterize automation, but it appends every URL that was pulled into the filename, and the filenames get so long that I assume SN rejects them from uploading. Also, double jeopardy, but is there a way to upload the rasterized files as images instead of attachments?   Uploading as attachments does not trigger preview thumbnails and I've checked the tables in SN to verify that PNGs are allowed previews. ... View more

Hey all,   I am having trouble getting the SN integration to pull the rasterized images into a SN ticket with the ' servicenow-upload-file' automation.  I've tried to just upload all .png which seems to skip the rasterized images.   Also trying to pull files based on tags given through rasterization doesn't seem to work earlier.   Has anyone had success with this sort of operation?       ... View more