It is certainly the pre-login issue. I could not able to provide my login user id and password credentials in that screen which is blank. I checked and my client is providing the latest version as 5.1.3-12. Check my other post for full details here LIVEcommunity - Globalprotect login page blank - LIVEcommunity - 501596 (paloaltonetworks.com)<> I don't know how certificate authentication works as you referred.
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Hi All, I am a regular user of Globalprotect VPN software for my client. I am using Globalprotect Version 5.0.5-28 provided by my company. I use it everyday to login for the past 3 years. But I am facing a unique issue recently which my IT team and myself could not able to resolve!! Please HELP. The issue is, I am not getting the login page but instead get a blank Global protect pop up page which otherwise will have the provisions to key in my login details. Since it blank page i am now unable key-in details/to connect to my client network via global protect software. This seems to me as some kind of cache issue but unable to fix it. Solutions I tried: Restarted my Windows 10 machine, several times, Cleared cache and browser history in my Edge and Chrome, Reset the Edge browser settings Clear ed history in the internet options Deleted all the files in the Temp and %temp% windows folders Uninstalled and reinstalled the Global protect Tried with different internet service providers (Wi-Fi/Wired/Hotspot ) Could someone help me to figure a solution for this issue. See my cover photo or attached here photo for the screenshot of the error i received. I have captured and logs using the same tool and could provide so if you need for a analysis, but i dont find an option here to upload it - the zip format log file.
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