About HilineISP_Tech

1. Issue: PBF does not operate normally when the public IP received from the line is a dynamic IP 2. Measures - If the circuit IP is a static IP, check the normal operation by inserting the gateway into the PBF – Nexthop setting - If the line IP is a dynamic IP, check the normal operation by inserting the gateway into the PBF – Nexthop setting  At this time, the upper line modem does not distribute only one band by DHCP, but the IP may change to another band. Due to the problem that the assigned IP band may be deleted from the modem due to carrier circumstances and assigned to another band If the line IP is a dynamic IP, it is not possible to directly enter the gateway in the PBF – Nexthop setting. 3. Final question: How to use PBF when the line IP is dynamic?   please answer about my question ... View more

Currently, the GP app works normally on Windows and Android. But it doesn't work on iOS. If anyone has solved the same problem as me, please reply.   This is part of the event log.[iOS]   GlobalProtect service started (client version: 6.0.6-8, OS version: Apple iOS 16.4). Portal login completed with address [IP] and conect method of on-demand. Network discovery started. Auto Gateway login finished with address [IP] and user hiline. IPSec tunnel creation finished with Gateway [IP] Completed HIP Report check with Gateway [IP] HIP Report submitted to the Gateway [IP] Tunnel is down due to disconnection. ... View more

We are currently using PA-410 equipment and the GP gateway license is also registered. After setting the GP, it is used normally on Android and Windows but even if the certificate is registered on the iOS device, it is possible to connect from the GP app but the actual communication does not work, and it says that the external gateway cannot be found. Please reply if you know a solution to this problem..   <PanGPS logging> P45923-T15367 03/31/2023 11:18:09:815 Info ( 647): Server is trusted 211.209.235.38([64:ff9b::d3d1:eb26]) P45923-T8195 03/31/2023 11:18:09:929 Info ( 535): Finished with 211.209.235.38:443 P45923-T8195 03/31/2023 11:18:09:929 Debug( 487): error detail is (null) P45923-T8195 03/31/2023 11:18:09:943 Debug( 366): Received data with length 473 P45923-T8195 03/31/2023 11:18:09:944 Debug( 421): m_errorDetails is NULL. P45923-T8195 03/31/2023 11:18:09:944 Debug(7515): prelogin to portal result is <?xml version="1.0" encoding="UTF-8" ?> <prelogin-response> <status>Success</status> <ccusername></ccusername> <autosubmit>false</autosubmit> <msg></msg> <newmsg></newmsg> <authentication-message>Enter login credentials</authentication-message> <username-label>Username</username-label> <password-label>Password</password-label> <panos-version>1</panos-version> <saml-default-browser>yes</saml-default-browser><auth-api>no</auth-api><region>KR</region> </prelogin-response> P45923-T8195 03/31/2023 11:18:09:944 Debug(7568): REGION-PRIO, region code is KR P45923-T8195 03/31/2023 11:18:09:944 Debug(13657): REGION-PRIO, save region code KR P45923-T8195 03/31/2023 11:18:09:944 Debug(7635): Portal's saml default browser support = yes P45923-T8195 03/31/2023 11:18:09:944 Debug(7655): Portal authentication-message is Enter login credentials P45923-T8195 03/31/2023 11:18:09:944 Debug(7671): autosubmit is false P45923-T8195 03/31/2023 11:18:09:944 Debug(7684): auth-api is no P45923-T8195 03/31/2023 11:18:09:944 Debug(9372): ----Portal Login starts---- P45923-T8195 03/31/2023 11:18:09:945 Info ( 582): EVP_DecryptFinal_ex failed P45923-T8195 03/31/2023 11:18:09:945 Debug(9308): Failed to decrypt data P45923-T8195 03/31/2023 11:18:09:945 Debug(9363): Failed to get portal user password. P45923-T8195 03/31/2023 11:18:09:945 Debug(8395): Empty user for GetCachedPortalCfgOldNewFileName P45923-T8195 03/31/2023 11:18:09:945 Debug(9419): "___empty_username___" and empty cc user name and empty portal user auth cookie. P45923-T8195 03/31/2023 11:18:09:945 Debug(9422): Set skip next switch off flag. P45923-T8195 03/31/2023 11:18:09:945 Debug(1132): session cleanup. P45923-T8195 03/31/2023 11:18:09:945 Debug(8728): portal status is User authentication failed. P45923-T8195 03/31/2023 11:18:09:945 Debug(7303): --Set state to Disconnected P45923-T8195 03/31/2023 11:18:09:948 Info ( 798): Set status C34B5501-8F9A-42C3-BC84-8C7F1FBAC35E P45923-T8195 03/31/2023 11:18:10:060 Info ( 798): Set user_credential 51B3008E-9589-47DF-9960-65256BAFC273 P45923-T8195 03/31/2023 11:18:10:188 Debug( 77): Content hash 1357785248998153044, Always-On mode is enabled. Please sign in to continue. P45923-T8195 03/31/2023 11:18:10:189 Info ( 526): Call completion handler P45923-T8195 03/31/2023 11:18:10:190 Debug( 482): Message portal, 420b result: 0 P45924-T8195 03/31/2023 11:18:21:091 Info ( 158): Try extension instance lock, pid 45924 P45924-T8195 03/31/2023 11:18:21:092 Info ( 215): Extension com.paloaltonetworks.globalprotect.vpn.extension 6.0.5(6.0.5.16.1266357) started, pid 45924 P45924-T8195 03/31/2023 11:18:21:093 Info ( 257): GP Tunnel init called P45924-T8195 03/31/2023 11:18:21:101 Info ( 688): Device ID B40C7D13BA2D4498866B520360BFCA7E P45924-T8195 03/31/2023 11:18:21:102 Debug( 336): PanGPS, working directory is /private/var/mobile/Containers/Shared/AppGroup/786CD78B-F2E0-4830-B449-A78E1C06AD76 P45924-T8195 03/31/2023 11:18:21:142 Debug( 227): Plugin bundle is found P45924-T8195 03/31/2023 11:18:21:142 Info ( 249): ####################### Start PanGPS service (ver: 6.0.5-16) ####################### P45924-T8195 03/31/2023 11:18:21:142 Info ( 250): Debug level is 5 P45924-T8195 03/31/2023 11:18:21:142 Info ( 251): OS: iOS 16.3, model: iPhone, device: iPhone-661F81C403A54DCC83482FEC2114BBA0, B40C7D13BA2D4498866B520360BFCA7E P45924-T8195 03/31/2023 11:18:21:143 Error( 233): DRBG selftest: FAILED, error: error:2D08D065:FIPS routines:func(141):reason(101) P45924-T8195 03/31/2023 11:18:21:143 Debug( 47): CControlManagerIos::StartServer() P45924-T8195 03/31/2023 11:18:21:143 Debug( 69): psv init called P45924-T8195 03/31/2023 11:18:21:143 Debug( 74): full path is /private/var/mobile/Containers/Shared/AppGroup/786CD78B-F2E0-4830-B449-A78E1C06AD76/cc.cer P45924-T8195 03/31/2023 11:18:21:143 Debug( 74): full path is /private/var/mobile/Containers/Shared/AppGroup/786CD78B-F2E0-4830-B449-A78E1C06AD76/cc.pfx P45924-T8195 03/31/2023 11:18:21:146 Debug( 677): Service-only is no P45924-T8195 03/31/2023 11:18:21:146 Debug( 729): Kerberos auth, stopOnKerberosFail=0(yes) P45924-T8195 03/31/2023 11:18:21:146 Debug( 734): Prefer ipv6 is yes. P45924-T8195 03/31/2023 11:18:21:146 Debug( 757): CPanMSService::Init connect timeout 5, received timeout 30, portal timeout 5 P45924-T8195 03/31/2023 11:18:21:146 Debug( 763): CPanMSService::Init fips: fipsc-cc-mode-enabled P45924-T8195 03/31/2023 11:18:21:146 Debug( 770): CPanMSService::Init fips: enable-fips-cc-mode P45924-T8195 03/31/2023 11:18:21:146 Debug( 789): CPanMSService::Init fips: m_bFipsModeRequired 0 P45924-T8195 03/31/2023 11:18:21:146 Debug( 832): On demand is yes P45924-T8195 03/31/2023 11:18:21:146 Debug( 838): Traffic Enforcement type is no P45924-T8195 03/31/2023 11:18:21:146 Info (10612): CheckPrelogon: Portal is , PrelogonEnabled is no P45924-T8195 03/31/2023 11:18:21:147 Debug( 895): override-cc-username is no P45924-T8195 03/31/2023 11:18:21:147 Debug(5003): event log file is /private/var/mobile/Containers/Shared/AppGroup/786CD78B-F2E0-4830-B449-A78E1C06AD76/pan_gp_event.log P45924-T8195 03/31/2023 11:18:21:147 Debug( 905): Event log thread started P45924-T8195 03/31/2023 11:18:21:147 Debug( 167): Time zone GMT offset is 540 P45924-T13571 03/31/2023 11:18:21:147 Debug(4972): event log thread started. P45924-T8195 03/31/2023 11:18:21:147 Info (10501): Portal config does not exist, try registry/plist P45924-T8195 03/31/2023 11:18:21:147 Debug( 263): Start tunnel driver. P45924-T8195 03/31/2023 11:18:21:147 Info ( 85): ----Driver Control is being started---- P45924-T8195 03/31/2023 11:18:21:147 Debug( 94): PsvStart called P45924-T8195 03/31/2023 11:18:21:147 Info ( 115): Service callback table gets set. P45924-T8195 03/31/2023 11:18:21:147 Debug( 230): set virtual interface driver started as yes P45924-T8195 03/31/2023 11:18:21:147 Debug( 301): Virtual interface is started P45924-T8195 03/31/2023 11:18:21:147 Debug( 393): start network montior thread P45924-T8195 03/31/2023 11:18:21:147 Debug( 426): net monitor starts. P45924-T8195 03/31/2023 11:18:21:148 Debug( 440): net monitor is ready. P45924-T8195 03/31/2023 11:18:21:148 Debug( 162): value 0 P45924-T8195 03/31/2023 11:18:21:148 Info ( 51): Extension notifications initialized P45924-T6659 03/31/2023 11:18:21:151 Info ( 316): Start tunnel called from app, 211.209.235.38 P45924-T6659 03/31/2023 11:18:21:151 Debug( 600): Network rechability flag is 0x40003 P45924-T6659 03/31/2023 11:18:21:151 Debug( 608): Network type is Wwan P45924-T6659 03/31/2023 11:18:21:151 Debug( 201): interface pdp_ip0 ip 192.0.0.2/255.255.255.255 P45924-T6659 03/31/2023 11:18:21:151 Info ( 414): Process message 269b P45924-T6659 03/31/2023 11:18:21:161 Info ( 446): Resolved password from reference {length = 20, bytes = 0x67656e7067d826d604a146318728476bd319d863} P45924-T6659 03/31/2023 11:18:21:161 Info ( 531): msgtype = portal P45924-T6659 03/31/2023 11:18:21:161 Debug(2667): ----Portal Processing starts---- P45924-T6659 03/31/2023 11:18:21:161 Debug(2705): no user-profile-type tag. P45924-T6659 03/31/2023 11:18:21:161 Debug(2730): pg, source = 0, old source is 0 P45924-T6659 03/31/2023 11:18:21:161 Debug(2752): pg, preferred gateway not set in message, old prefergateway=NULL:) P45924-T6659 03/31/2023 11:18:21:161 Debug(2812): no checkupdate tag. P45924-T6659 03/31/2023 11:18:21:161 Debug(2831): no portal-certificate-verification tag. P45924-T6659 03/31/2023 11:18:21:161 Debug(2881): No saml-load-cache tag. P45924-T6659 03/31/2023 11:18:21:161 Debug(2904): no saml-auth-error tag. P45924-T6659 03/31/2023 11:18:21:161 Debug(2924): no allow-cached-portal tag. P45924-T6659 03/31/2023 11:18:21:161 Debug(2945): No win-user attribute in portal/user_credential message. P45924-T6659 03/31/2023 11:18:21:161 Debug(2961): NewWinUser is , WinUser is , PreviousSwitchOffMsg is false P45924-T6659 03/31/2023 11:18:21:161 Debug(2962): GetPrelogonStatus() 0, m_userName , m_preUsername P45924-T6659 03/31/2023 11:18:21:161 Debug(3806): Grace period is 0 P45924-T6659 03/31/2023 11:18:21:161 Debug(7175): StopThreads starts: P45924-T6659 03/31/2023 11:18:21:161 Debug(7178): threads have already stopped, StopThreads ends. P45924-T6659 03/31/2023 11:18:21:161 Debug(7139): StartThreads starts: P45924-T6659 03/31/2023 11:18:21:161 Debug( 46): start a HIP check thread P45924-T6659 03/31/2023 11:18:21:161 Debug(2992): Update GP disable status to false P45924-T6659 03/31/2023 11:18:21:161 Debug(3049): No domain in portal or user credential message. P45924-T6659 03/31/2023 11:18:21:161 Debug(3176): No saved-passwd P45924-T6659 03/31/2023 11:18:21:161 Debug(3186): Portal 211.209.235.38, user hiline, logonDomain , saved user hiline, path /private/var/mobile/Containers/Shared/AppGroup/786CD78B-F2E0-4830-B449-A78E1C06AD76/ P45924-T6659 03/31/2023 11:18:21:161 Debug(3252): use proxy is 1 P45924-T6659 03/31/2023 11:18:21:161 Debug(11263): SSO password is empty P45924-T6659 03/31/2023 11:18:21:161 Debug(3448): m_preUsername P45924-T16643 03/31/2023 11:18:21:161 Debug(5815): NetworkDiscoverThread: network discover thread starts. P45924-T16643 03/31/2023 11:18:21:161 Debug(5843): NetworkDiscoverThread: wait for fed mandate event. P45924-T21507 03/31/2023 11:18:21:161 Debug(6499): HipReportThread: HipReportThread starts up. P45924-T21507 03/31/2023 11:18:21:162 Debug(6525): HipReportThread: wait for HIP report ready event. P45924-T21251 03/31/2023 11:18:21:162 Debug(6797): NetworkConnectionMonitorThread: network connection monitor thread starts. P45924-T6659 03/31/2023 11:18:21:162 Debug(8400): User name for cached portal confg: hiline P45924-T6659 03/31/2023 11:18:21:162 Debug(3469): CheckCachedPortalForPrelogon 0, PrelogonNeedTimeout 0, RenameTimeout -1, userName hiline, preUsername P45924-T6659 03/31/2023 11:18:21:162 Debug(3650): no use-ssl-tunnel tag. P45924-T6659 03/31/2023 11:18:21:162 Debug(3657): bCheckCachedPortalForPrelogon: 0, m_bOnDemand: 1 P45924-T6659 03/31/2023 11:18:21:162 Debug(7303): --Set state to Retrieving configuration... P45924-T20995 03/31/2023 11:18:21:162 Debug( 167): Start HipCheckThread P45924-T20995 03/31/2023 11:18:21:162 Debug( 210): HipCheckThread started... P45924-T20995 03/31/2023 11:18:21:162 Debug( 216): HipCheckThread: wait for hip check event for 3600000 ms); P45924-T6659 03/31/2023 11:18:21:163 Info ( 798): Set status 61C549F3-82EF-4B25-9330-FA9A31F0932A P45924-T6659 03/31/2023 11:18:21:270 Debug(13868): Portal's ipv6 address 64:ff9b::d3d1:eb26 P45924-T6659 03/31/2023 11:18:21:270 Debug(13870): Portal address mapped to ipv6 P45924-T6659 03/31/2023 11:18:21:270 Debug(8497): SSO enable status is 0, user name is hiline, domain name is . P45924-T6659 03/31/2023 11:18:21:270 Debug(7351): ----Portal Pre-login starts---- P45924-T6659 03/31/2023 11:18:21:270 Debug(7391): Pre-login...,verifyportalcert=yes P45924-T6659 03/31/2023 11:18:21:270 Debug(7444): Skip CheckServerCert result P45924-T6659 03/31/2023 11:18:21:270 Debug( 128): Original host 211.209.235.38([64:ff9b::d3d1:eb26]) P45924-T6659 03/31/2023 11:18:21:270 Debug( 160): init session proxy to 1-0x10578f010. P45924-T6659 03/31/2023 11:18:21:271 Debug( 294): session proxy is system proxy 0x10578f010. P45924-T6659 03/31/2023 11:18:21:271 Info ( 309): Session <__NSURLSessionLocal: 0x1057916d0> set to (null) P45924-T6659 03/31/2023 11:18:21:271 Debug( 311): bVerifyCert 1, m_bVerifyPortalCertificate 1 P45924-T6659 03/31/2023 11:18:21:272 Info (1475): Imported <cert(0x105795e00) s: 106.255.6.132 i: 106.255.6.132> P45924-T6659 03/31/2023 11:18:21:272 Error( 363): Cannot get gateway client cert path ... View more

Hello, sir Globalprotect is set up and in use, but there is a problem in iOS In Android, it is normally connected and the Internet is connected through the GP, but in iOS, it is connected, but the Internet is not available, and the log value is as follows   11/28/2022 14:11:59:145 [Info ]: GlobalProtect service started (client version: 6.0.4-8, OS version: Apple iOS 15.4.1). 11/28/2022 14:12:11:766 [Info ]: Portal login completed with address 106.255.6.132 and conect method of on-demand. 11/28/2022 14:12:11:766 [Info ]: Network discovery started. 11/28/2022 14:12:12:227 [Error]: Gateway EXT GW: The network connection is unreachable or the gateway is unresponsive. Check the network connection and reconnect.   If anyone has a problem with iOS like me or knows a solution, please comment.T-T   ... View more