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About AriKukkonen
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12-09-2019
08:12 AM
After a few days of testing different combinations, I now know it is the Anti-Ransomware Module which causes the problem. But creating exception for dropbox.exe, dbxsvc.exe, QtWebEngineProcess.exe does not help. Just disabling whole module.
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12-06-2019
12:15 PM
I did all the possible exceptions for process dropbox.exe. Problem still stays. I noticed in trapsd.log that Traps ignores my exceptions. Why? <Info> ignoring admin exception for process: 'dropbox.exe'
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12-05-2019
10:29 AM
Traps 6.1.3 or content 86 or Dropbox 87.3. Or combination causes problem with files which are in status online in Smart Sync. Locally synced files work fine, just when I open any file (excel, picture, etc...) , it halts Dropbox. Cannot open file, cannot sync anymore. Must reboot. Any ideas?
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11-27-2019
07:25 AM
2 Kudos
solved, had to add https://traps-prodng-installers-origin-70.s3.eu-central-1.amazonaws.com as url which should not be decrypted.
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11-27-2019
07:08 AM
Error downloading from https://traps-prodng-installers-origin-70.s3.eu-central-1.amazonaws.com*SNIPPED*=host to file Traps.pkg, error code -10 Failed invoking callback with error -10 Error downloading upgrade package, error code -10 Error executing upgrade action with error code -10 Agent action with ID c3ea4e7c2bd7dac7ed90746cf1fe4bc1 execution failed with -10
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11-27-2019
06:57 AM
using TMS and trying to update machines from 6.1.2 to 6.1.3 fails. 6.1.2 stays connected and live, so it's no problem. But bit odd, normally version upgrades are really easy with TMS. Running installation manually from MSI-packages works fine. 50% of machines have been updated by TMS, cannot see the difference between succesful and ignored upgrades, similar PC:s.
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02-21-2019
06:00 AM
Where can I report bugs? On Panorama, if I select category as allow, it is none when I next time open the urlfilter. Which is either dangerous or just annoying. Or both.
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05-01-2018
10:46 AM
ok, I was able to fix this. Removed core from server and then reinstalled it and now everything is back to normal and we have 4.1.4 installed. I was just very careful as this was first time ever I had any problems with upgrades and I have been participating all betas etc.
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05-01-2018
05:30 AM
I tried to run ESMcore update to 4.1.4, but it ended up with "cannot access file, check permissions" -type of failure. Of course I did not take note of the exact filename. There was rollback option, so I prssed that. Now my clients cannot connect to my server, I can use ESM console just fine. setup emptied and removed this folder: "C:\Program Files\Palo Alto Networks\Endpoint Security Manager\Server\" I recreated it and put hibernate.cfg.xml there under bin, but now setup is complaining about missing: CyveraServer.exe.config What happens if try to uninstall traps core from the server and do a reinstall? Or, if someone has better tip, it would be much appreatiated.
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09-08-2017
02:00 PM
ok, problem solved with these steps: 1. created new update action. 2. Then extracted the upgrade zip to that folder which was just created under C:\Program Files\Palo Alto Networks\Endpoint Security Manager\Web\Updates 3. Then activated the action and no fails happened, just succesful upgrades.
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09-08-2017
12:35 PM
I have same problem, 4.0.3 is not upgrading to 4.0.4 2017-09-08 22:09:51.3068 ERROR CyveraService 20 Cyvera.Common.General.Extensions.WebExtensions General "Failed downloading file https://correcttrapsserver/EndpointSecurityManager/Update/14a852f5-b8f8-448e-bfe6-1e461824d02c/x86/installer?v=4.0.3.27073&os=8, to directory C:\ProgramData\Cyvera\Everyone\Temp\Update_2334 System.Net.WebException: The remote server returned an error: (404) Not Found.
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02-27-2017
12:32 PM
ok, yes, dbkextd is not malicious, it's part of Dropbox and just get's launched many times in very short time. Traps detects it's new, unknown hash, because it has just been updated automatically by dropbox. Hard to say if this is a bug, I thought not and therefore put it in this forum. But I will repost it to beta-forum, thanx!
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- traps
02-27-2017
12:32 PM
ok, yes, dbkextd is not malicious, it's part of Dropbox and just get's launched many times in very short time. Traps detects it's new, unknown hash, because it has just been updated automatically by dropbox. Hard to say if this is a bug, I thought not and therefore put it in this forum. But I will repost it to beta-forum, thanx!
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02-27-2017
09:47 AM
I have this problem of getting a lot of messages about getting a lot of dialog boxes saying dbkextd has been blocked. This is not a bug, but somewhat annoying. And it could hide other message behind, if you start clicking those messages as fast as you can. So I suggest a button called ""postpone these bloody messages fora few minutes, for this process, okay!?", to prevent this happening. Se below picture what updating Dropbox looks like in ESM 🙂 I don't know if this is correct way to make a feature request, please advice if there is better way.
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a week ago
14Posts
2Likes
2Solutions
Mar 26, 2020Last Visited
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| Subject | Views | Posted |
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| 1078 | 12-09-2019 08:12 AM | |
| 1115 | 12-06-2019 12:15 PM | |
| 1151 | 12-05-2019 10:29 AM | |
| 1427 | 11-27-2019 07:25 AM | |
| 1429 | 11-27-2019 07:08 AM |
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| 2 | 11-27-2019 07:25 AM |
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| Date Registered | 06-23-2015 01:03 PM |
| Date Last Visited | a week ago |
| Total Messages Posted | 21 |
| Total Likes Received | 2 |
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