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About 3dmaxer
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- About 3dmaxer
11-03-2022
2Posts
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Nov 03, 2022Last Visited
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Latest posts by 3dmaxer
| Subject | Views | Posted |
|---|---|---|
| 414 | 11-02-2022 02:58 PM | |
| 456 | 11-02-2022 08:05 AM |
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| Member Since | 11-02-2022 07:54 AM |
| Date Last Visited | 11-03-2022 03:10 PM |
| Posts | 2 |
11-02-2022
02:58 PM
The Sales guy I was dealing with left Palo Alto some time ago. Since this for residential use, I have not had any need for an ongoing relationship with the sales arm. The last time I renewed my subscriptions - it was with CDW.
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11-02-2022
08:05 AM
I'm trying to setup my PA-220 to use the AIOps and need to login into the Palo Alto customer support portal. I have not logged in for a long time, but when I use the account associated with my device, it tells me "Unable to sign in". Trying forgot password, sends no email to the email account. When I try to create an account and enter Serial # and Cust ID, it tells me account already exists.
When I call the support #, and enter the serial it tells me that I need to open a support case - which requires me to have an account.
Any ideas on what I need to do to get my account access back so I can complete the setup?
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