It would be very difficult to say just by the behaviour. You can try to disable Cortex XDR protection on the endpoint and observe if the issue is reproduced. On the Cortex XDR endpoint administration, select the endpoint you are facing issue with and right click on the endpoint>Endpoint Control> Pause Endpoint Protection . Once the endpoint protection is paused, you can try reproducing the issue, If the issue is observed again, then it is isolated that Cortex should not be the root cause of the issue. GTA Portal Walmart More information is here: https://live.paloaltonetworks.com/t5/cortex-xdr-discussions/pinging-issues-after-installing-cortex/m-p/514302#M2780
Thanks,
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