I need help. I bought a used PA-820 off eBay. Works great!
When I try to set up account on support.paloaltonetworks.com, I enter the serial number and SO.
However, each time, the registration fails. I get an error message telling me to try again later. I tried on different computers and browsers on different days. Always the same result. The registration always fails. So I cannot set up support account. When I call Palo Alto customer service, I get a recording that says I need to register for a support account online and submit a ticket.
So I am stuck and don’t know what to do. Can someone please help?
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