About vikas-ven

Hi @vikas-ven ,   Thank you for writing to live community!   Since this is a public forum, we recommend you not to expose internal data and metrics which would be specific to your environment and we appreciate your anonymity assistance.    As per your query, as you can see that all the cortex xdr processes except pmd are stopped on the endpoint, the agent service is not running and hence cannot communicate to the cloud server.    Since you are using agent 7.9, you can also try looking for connectivity test by performing cytool commands as cytool connectivity_test. This should give you insights whether the service is running or not.    Additionally, you can retrieve TSF from the endpoint and open a case with out support team for detailed investigation as needed.   Please mark this response as "Accept as Solution" if it helps to answer your query.   Regards ... View more