This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Cookie Policy. Click Preferences to customize your cookie settings.
About Nick_Davis1639
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- LIVEcommunity
- About Nick_Davis1639
02-21-2023
2Posts
0Likes
0Solutions
Feb 21, 2023Last Visited
User
Activity
User
Profile
Latest posts by Nick_Davis1639
| Subject | Views | Posted |
|---|---|---|
| 189 | 02-08-2023 04:37 AM | |
| 247 | 02-07-2023 05:51 AM |
User Badges
Community Statistics
| Member Since | 02-07-2023 05:44 AM |
| Date Last Visited | 02-21-2023 05:06 PM |
| Posts | 2 |
02-08-2023
04:37 AM
It does seem like the same issue, and like I mentioned in my original post I was able to get them to send by trimming down the reports. I also determined last night that if I split the large reports into many individual report groups / schedules they also send.
However that is just a workaround and I am searching for a real solution to the issue. I am hoping there is a way to increase this timeout so that I can email the current size of the reports in a single report group.
If there is limitations on these firewalls for how many reports / size of reports before it will trigger a timeout then Palo Alto needs to do a better job at documenting that for customers.
... View more
02-07-2023
05:51 AM
Hello,
I am runnning a mix of PA-820 and PA-850 firewalls, and I have a daily report group setup with about 8 different reports in it that fails to email me successfully. Everyday the error "mail send: curl_easy_perform() failed: Timeout was reached" is shown in the System log. The reports are actually generated daily and I can view them under Monitor > Reports however they are just not emailed to me.
I have found that if I reduce the number of reports on that report schedule, or even if I trim down the reports (changing from Sort By: Count Top 500 to Sort By: Count Top 50) the email is received successfully. I am not hitting a max attachment size on my email server with the reports at their original size. I exported each report separately as PDF's and added up their total size and it's about 1 MB.
I have also played with the CLI command debug reportd set-timeout and increased that to max value "18000" but that made no change. I think this command is more for the actual reports being generated, which again is not an issue. The issue specifically is the email scheduler and actually sending the PDF reports off to me.
I do have a TAC case open for about 2 weeks now with no progress. Does anyone know if there is a way to adjust the email scheduler timeout or get around this error without having to reduce the size of my reports?
... View more
Contact Me
| Online Status |
Offline
|
| Date Last Visited |
02-21-2023
05:06 PM
|
Latest Tags
No tags yet
LEGAL NOTICES
Copyright 2007 - 2023 - Palo Alto Networks