All 3 status lights were green even after multiple refreshes. This was 3 hours after the outage occurred. " Whenever a tunnel goes down, the firewall logs these events with a high severity, and we have the ability to send these events to a syslog server. You can get faster alerts of VPNs going down, by using SNMP servers, or through syslog servers, instead of relying on the WEB GUI. " I do not accept that as a proper method of knowing what is going on. If they have status indicators on the web gui, then they should do what is expected of them and properly indicate the status. If it requires some config changes to make it work better, that is fine, but the PA appliance should be able to provide us with adequate monitoring information.
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