Hi all- I’m Nathan, with Support Management at Palo Alto Networks. As was posted earlier, we’re sorry for frustration caused by this issue. The support response details posted above are correct. 6.1.8 is planned for release later this week (16-Nov) and 7.04 will be available during the week of 21-Dec (please note the date, as it is different than what was posted earlier). Both of these releases resolve this issue.
There may be additional options available, but support would prefer to discuss these individually to ensure they meet your individual needs and timeliness. I’ve reached out to some of the members on this discussion via phone/email to provide some options related to this issue. While we recommend upgrading when the releases become available, there may also be a workaround option for those that require an immediate fix. The workaround has been tested by our QA group, which is why we would like to have a live debug session for those that are having trouble implementing the workaround. For those I’ve contacted that need to pursue this path, please get back to me and I will make sure you get help from Support to discuss all options.
Note: if there are others experiencing this issue who have not created a support case, please contact Palo Alto Networks support (https://www.paloaltonetworks.com/company/contact-us.html). We’re happy to help get this resolved for you.
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