About partners-syn

Thanks. I did open a case with TAC 1st. I was actually just disconnected at the 4:00 mark!!! I thought maybe someone has any idea if they are closed today...I was even looking up Holiday's or something. Yes frustrated but I still need support....I hate the thought of calling back in for another 4 hours.... ... View more

I am still on hold....3:30 and counting...not 1 person has picked up.  That is actually impossible.  Even if 1 person was there....Palo support i smore expensive than most and this service level is completely un acceptable.  We are running a multi Million $$ business o these boxes and this is Premium support ?  You have got to be kidding me.  We are down..Severity S1 ... ... View more

On a vm with 16 cpu / 32 G RAM. Was on 8.14 - Panorma was getting very slow and hanging on any updates. (1000 PA220's) TAC recommended 8.17 - no help Then TAC said 9.0 will address .  What 9.0 was to provide is moving Reportd to a M200 log box.  Which we did.  TAC was trying to address resource issue with Reportd taking all resources when running "predefined reports".  We moved Reportd to the M200 and made Panorma a "management only mode".   Still unstable, crashing and TAC asked us to install 9.0.1. 9.0.1 created 2 additional issues.  1-DNS not resolving kerboros names  2- logs off our PA220 not following service route path to Panorma...TAC saying we need ot add another Service Route for logs but not able to push to more that 20 x PA220's at a time. So...we are setup the way they want with 9.0.1, Reportd on Logging box, management Only mode and still crashing just pushing updates....now configd is creating a race condition and development is try to build the fix ... View more

Yes.  TAC said looks like Configd is causing a race condition.  Tier 3 is working with developement for a fix.... ... View more