1) Is there any other portal configuration that you get, other than the rest of the users? Ans: No 2) Although you mentioned the default method is IPsec, but please verify that you are indeed connecting via IPsec too. Once you are connected to the GP, check under Network->Gateway->Remote users(right side). See what the tunnel type column says. Ans: SSL 2) What's the connect method - on-demand? pre-logon? etc.? Ans: On-demand (with RSA token) 3) Have you tried your account from another machine? Ans: Yes, it worked fine 4) Have you tried re-installing the client? (I'd suggest trying with 3.1.6) Ans: Yes i tried but not usefull 5) Configure split-tunnelling, if you don't have it already. Send the private subnets traffic to firewall, send the internet traffic through your regular adapter. Run a continuous ping from cmd (ping -t 126.96.36.199). If you see the GP disconnecting, see if there is any ping drops. Ans: We have configured split-tunnel.
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