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- About efrancis
03-16-2023
181Posts
87Likes
20Solutions
Mar 16, 2023Last Visited
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| Subject | Views | Posted |
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| 265 | 01-19-2023 04:15 PM | |
| 1396 | 03-16-2022 12:47 AM | |
| 3166 | 07-16-2020 06:56 AM | |
| 3787 | 06-30-2020 06:29 AM | |
| 3814 | 06-30-2020 05:51 AM |
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| 1 Like | 10-23-2019 07:03 AM | |
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| Member Since | 08-31-2016 08:26 AM |
| Date Last Visited | 03-16-2023 11:28 AM |
| Posts | 181 |
| Total Likes Received | 20 |
01-19-2023
04:15 PM
Collect the distribution_id (like you would normally do, from the new mang. server. To change the mang. server within the console UI), use the cytool reconnect command with this distribution_id. you need to run it in an admin cmd. prompt and know the admin/uninstall password. https://docs-cortex.paloaltonetworks.com/r/Cortex-XDR/7.7/Cortex-XDR-Agent-Administrator-Guide/Cytool-for-Windows
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03-16-2022
12:47 AM
The traps cleaner app can only be provided by Palo Alto Networks support team.
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07-16-2020
06:56 AM
Unfortunately there is no built in flow that will allow you to downgrade an agent. You will need to uninstall and re-install the lower version. If you believe the latest version is causing performance issues, I would recommend to open a case with support to have them review. If confirmed the engineering team will want to know about it, and fix it.
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06-30-2020
06:29 AM
what version of traps or cortex agent are you working with?
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06-30-2020
05:51 AM
can you describe your issue in greater detail.
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