This website uses cookies essential to its operation, for analytics, and for personalized content. By continuing to browse this site, you acknowledge the use of cookies. For details on cookie usage on our site, read our Privacy Policy
Hi Sunnytai,
Did you end up getting this resolved with help from Palo Alto Support? As we have just encountered the exact same issue. We purchased some PA-440's from a local reseller and our devices have been caught up in Hong Kong Customs when trying to send the devices to our Hong Kong based office. Hong Kong Customs are requesting us to get the CCATS for the product, and a copy of the US Based (As Palo is a US Based company) exporters license?!
... View more