Want to make sure the global protect content is loaded and the box has GlobalProtect gateway license. Can you please provide the output of the following commands from firewall CLI? (1) show system setting ssl-decrypt memory The out put should have something like Current CRE (62-64) : 3456 KB (Actual 3421 KB) (2) request license info You should have something like shown below if you have GlobalProtect Gateway license. License entry: Feature: GlobalProtect Gateway Description: GlobalProtect Gateway License Serial: xxxxxxxxxxx Issued: September 17, 2016 Expires: September 17, 2019 Expired?: no If you still see the issue after confirming the above two commands then we need debug logs with "proxy basic" and "misc misc" and then get us the tech support file. debug dataplane packet-diag set log feature proxy basic debug dataplane packet-diag set log feature misc misc debug dataplane packet-diag set log on After reproducing the issue you can do debug dataplane packet-diag set log off debug dataplane packet-diag aggregate-logs Then get us the TechSupport file.
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