The issue persist only with soap .    I was able to identify that this is related to a very specific connection to office 365 .  https://support.office.com/en-us/article/Network-requests-in-Office-365-ProPlus-and-Mobile-eb73fcd1-ca88-4d02-a74b-2dd3a9f3364d   Required:Roaming Services. Office client only | Logged on user ea-roaming.officeapps.live.com sea-roaming.officeapps.live.com neu-roaming.officeapps.live.com weu-roaming.officeapps.live.com wus-roaming.officeapps.live.com eus2-roaming.officeapps.live.com scus-roaming.officeapps.live.com ncus-roaming.officeapps.live.com cus-roaming.officeapps.live.com No 13.75.42.223/32 13.67.53.38/32 13.69.159.30/32 40.74.50.25/32 104.40.28.30/32 137.116.77.120/32 40.84.149.239/32 65.52.210.135/32 40.122.129.128/32 TCP 80 & 443   I am also working with support for this issue however at the moment they cannot figure out why there is a decryption error.  At the moment i have bypassed ssl decryption for the following FQDN objects above.    Althought this resolve the issue i do want to unwrap the payload.      Addtionlay i was able to locate this document from microsoft .  When SSL decryption is on and the soap connection get broken some office application just crush on startup .  The following reg changes resolve that however the soap decryption issue on the firewall remains.    https://support.microsoft.com/en-us/help/4012623/office-applications-crash-when-you-open-an-irm-document-if-https-proxy   I think PAN need to do better work to document and create a full and holistic guide for office 365 deployments. Current guides are short and does not include A to Z instruction or all the details.      ... View more

Hi. This issue has been with 8.0.2 running on VM500 and VM700 . Can you let me know what is the bug (or issue ID) on 8.0.2 ? , as i looked in the release notes for 8.0.3 but didn't see any item that seems to be the root cause of my issue . ... View more