ATTENTION Customers, All Partners and Employees: The Customer Support Portal (CSP) will be undergoing maintenance and unavailable on Saturday, November 7, 2020, from 11 am to 11 pm PST. Please read our blog for more information.
We are trying to determine if it is possible to have end-users submit URL Re-categorization Requests directly from a custom response page. As of right now, we have a custom response page provides a link to " http://urlfiltering.paloaltonetworks.com/ChangeASite.aspx " When clicked, the page redirects to TestASite.aspx. The user must first do a URL look up and can then make the request for category change. Unfortunately for us, we previously had a FortiGate that would pre-fill the URL Category Change Request form and all users had to do was enter their email address and choose the category they believed was the correct one. I think most of you know that once it's easy for your users to do a task, they don't like it when things change and add extra work for them. We're using a PA-3020 running software v5.0.4.
... View more