VirusTotal.com is not responsible for the outcome of analysis, nor should they whitelist anything. VirusTotal.com simply aggregates scan results from different vendor definitions. Definition providers (such as Palo Alto Networks, etc) are ultimately responsible for detection signatures and whitelisting. We’ve worked with many antivirus vendors interfacing with VirusTotal.com in the past, and most of them have very simple mechanism to report false positive detections to them (upload via website, encrypted email, etc). Palo Alto Networks does not appear to have such mechanism, beyond posting in this forum. The forum’s disclaimer doesn’t seem to reassure that my false positive reports will be taken seriously and addressed in reasonably fast manner.
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